Supervisor - Hotel Front Office
$43,160–$43,160 year
On-site · Westlake, Texas, United States
Job Summary
The Front Office Supervisor oversees the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center to ensure flawless guest service; directly supervise and develop Front Office staff, train and motivate team members, and coordinate the handling of guest messages or packages; monitor and support opening/closing Front Office tasks, call volume in the Communications Center, and guest badge creation; location is Benchmark Hospitality at Deloitte University Hotel & Conference Center in Westlake, TX, with 1st & 2nd shift availability; requires hospitality experience and strong computer skills (Microsoft Excel, Outlook, Teams, OneNote) and familiarity with Hotel Property Management Systems.
Required Qualifications
- Experience in the hospitality industry required
- Hotel Front Office experience desirable
- Experience as a departmental trainer or supervisor preferred
- Strong computer skills
- Proficient in Microsoft Excel and Outlook
- Microsoft Teams and OneNote experience desirable
- Knowledge of Hotel Property Management System preferred
- Texas Driver’s License with good driving record required
- Must be over 21 years old for vehicle driving insurance purposes
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