SUPERVISOR, HEARING CARE COUNSELLING - TORONTO
$86,500–$86,500 year
On-siteToronto, Ontario, Canada
Job Summary
Lead clinical and operational supervision of a provincially dispersed counselling team, ensuring services align with organizational standards, professional practice, and funder expectations. Provide performance management, staff development, and consultation on complex client situations for Deaf, deafened, hard of hearing, and older adult clients. Monitor program outcomes and ensure compliance with policies, legislative requirements, and Ontario's health and social service systems. This permanent, full-time role requires a valid driver's license and vehicle access for periodic travel across Ontario, with a schedule of Monday through Friday, 9:00 a.m. to 5:00 p.m. The position supports person-centered, strengths-based service delivery and advocates for clients within the healthcare and community services environment.
Required Qualifications
- Valid driver's license
- Access to a vehicle
- Degree in Social Work, Counselling, Psychology, Gerontology, or a related human services field
- Minimum of 3-5 years of progressive experience in counselling, program administration, staff supervision, or healthcare service delivery
- Demonstrated experience providing counselling consultations, performance management, and staff supervision
- Strong knowledge of counselling practices, case management, and professional standards within a healthcare or community services environment
- Excellent interpersonal, communication, conflict resolution, and problem-solving skills
- Proven leadership in supervising, mentoring, and developing diverse teams
- Demonstrated knowledge of issues affecting Deaf, deafened, and hard of hearing individuals, including older adults with acquired hearing loss
- Demonstrated knowledge of communication access tools, assistive technologies, and accessibility practices
- Knowledge of Ontario's health and social service systems and applicable legislation
- Demonstrated sound clinical judgment, ethical decision-making, and a person-centered, strengths-based approach to service delivery
- Strong skills in report writing, presentation development, advocacy, and stakeholder relationship management
- Legally eligible for employment in Canada
- Vaccines (COVID and others) unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code
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