Supervisor - Group Life
On-site · Kingston, Kingston, Jamaica
Job Summary
Supervises and mentors a Group Life claims management team, coordinating performance and development, monitoring claims processing and adherence to policies and regulatory requirements, and collaborating with stakeholders to resolve client queries while driving process improvements and service standards. The role emphasizes coaching, training design, performance evaluations, and ensuring efficient adjudication while maintaining customer satisfaction and compliance with healthcare and insurance industry regulations.
Required Qualifications
- Bachelor’s degree in Business Administration, Management Studies or equivalent qualification from a recognised tertiary institution.
- Three (3) years’ working experience in Health Claims processing, with at least one (1) year spent at the supervisory level, preferably the operations division of a life or health insurance company.
- Health Insurance Associate (AHIP) certification.
- Supervisory or Management training highly desirable.
- Sound knowledge of computer software packages including spreadsheet and word processing applications.
- Excellent supervisory skills and sound knowledge of industrial relation.
- Excellent problem-solving and decision-making skills.
- Ability to conduct research, analyze data and make recommendations.
- Excellent written and oral communication and listening skills, with the ability to communicate complex information clearly.
- Excellent interpersonal/human relations skills.
- Ability to work on own initiative.
- Sound knowledge of healthcare and business laws, regulations and standards in the insurance industry.
- Working knowledge of fraud detection/prevention practices.
- Sound knowledge of policy provisions and laws governing Health Insurance contracts.
- Sound knowledge of insurance products, processes, procedures and industry best practice.
- Working knowledge of medicine, economics and other social subjects, in relation to risk appraisal.
- Knowledge of Reinsurance.
- Proficiency in CRM business software and tools, including word processing and spreadsheet applications; proficiency in healthcare and/or claims management software and tools would be an asset.
- Excellent attitude to client service and teamwork and the ability to address and resolve client issues effectively.
- High level of integrity.
- Working knowledge of basic accounting principles.
- Working knowledge of data protection laws and compliance requirements.
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