Supervisor, Global Customer Care
$55,000–$55,000 year
Remote · United States
Job Summary
Lead and mentor a team of 15-25 Customer Care agents to deliver high-quality service for a large client, overseeing day-to-day operations, performance against service goals, escalations, and continuous improvement. Drive employee development, coaching, and regular performance evaluations; monitor call volume, customer satisfaction, issue resolution, and process adherence; implement action plans to enhance efficiency, QA standards, and collaboration across departments. Foster a customer-centric culture, oversee training and knowledge sharing, ensure compliance with client requirements and QA standards, and report on key metrics. Requires strong leadership, communication, and the ability to guide teams in a fast-paced environment. Remote or hybrid work options are available with remote-work infrastructure expectations and occasional travel as needed.
Required Qualifications
- HS Diploma or equivalent required
- Bachelor’s degree or equivalent experience required
- Minimum 5 years of call center or related experience
- 3-5 years in a lead or supervisor role preferred
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