Supervisor Front Desk
$47,840–$47,840 year
On-siteDenver, Colorado, United States
Job Summary
Supervise front office staff to ensure efficient operations and excellent guest service. Train, direct, and coach team members while resolving issues to maintain high customer satisfaction. Complete check-in and check-out procedures, calculate accounts, and control cash transactions using accurate methods. Answer inquiries regarding reservations and hotel information, utilizing suggestive selling techniques to increase occupancy. Operate PBX equipment for calls and paging, while maintaining friendly, courteous interactions with guests and potential customers. Manage guest accounts and ensure timely, precise hotel charges upon checkout.
Required Qualifications
- High school education or equivalent experience
- 1 or more full years employment experience in a related position with this company or other organization(s)
- Understanding of all hotel front office procedures
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
- Past experience in dealing directly with the public and acquired general knowledge of basic customer service skills
- Knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines
- Supervision/management skills
- Ability to communicate information and hotel services to management and guests
- Second language may be required
- Ability to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing
- Ability to communicate in person and on telephone frequently
- Ability to read written communiqués, analyzing reports and seeing monochrome computer screen
- Excellent speech communication skills
- Excellent literacy
- Continuous standing 90% of time
- Lifting up to 50 lbs. guest luggage
- Pushing up to 50 lbs. bell cart
- Pulling up to 50 lbs. bell cart
- Carrying up to 25 lbs. guest luggage
- Continuous standing -80% of shift
Desired Qualifications
- Independent thinkers
- Entrepreneurial spirit
- Risk takers
- Creative spirits
- Ability to effectively lead and coach others
- Strong attention to detail
- High school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems
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