Supervisor, Front Desk Old Edwards Inn- $1000 Signing Bonus
On-siteHighland, California, United States or Highlands, Texas, United States
Highland, California, United States or Highlands, Texas, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Oversee all front office operations, including coaching and training staff to meet Old Edwards Hospitality Group standards. Ensure timely customer service, maintain tidy public areas, and manage daily payroll in the ADP system. Supervise agents, security, and night audit personnel while handling high-priority billing in the SMS property management system. Address guest complaints using PRL and GPR systems, receive shift information, and act as a front desk agent when needed. Maintain confidentiality and complete all front office checklists and SOPs efficiently.
Required Qualifications
- Prior work experience as a Front Desk Agent or Front Desk Supervisor
- College degree in a hospitality related field
- Additional related certifications
- Hands-on experience with office machines (computers, fax, printers, etc.)
- Thorough knowledge of customer service
- Multitasking skills
- Organizational skills
- Problem-solving skills
- Valid driver's license
- Clean driving record
- Command of the English language (oral and written)
- Second language
- Customer service and problem resolution oriented
- Basic knowledge of computer use
- Knowledge of Microsoft Office use
- SMS host experience
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to type, write, file, etc.
- Ability to stand
- Ability to walk the property
- Ability to climb stairs
- Ability to sit for periods of time
- Ability to lift and/or move up to 50 pounds
Desired Qualifications
- Prior work experience as a Front Desk Agent or Front Desk Supervisor
- College degree in a hospitality related field
- Additional related certifications
- Second language helpful
- Customer service and problem resolution oriented
- SMS host experience helpful
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