Supervisor, Front Desk Old Edwards Inn- $1000 Signing Bonus
On-siteHighland, California, United States or Highlands, Texas, United States
Job Summary
Oversee all front office operations, coaching and training line staff to uphold Old Edwards Hospitality Group standards. Ensure timely, accurate customer service while managing SMS property management systems, daily payroll in ADP, and high-priority billing. Supervise agents, security, and night audit personnel; assess and correct staff interactions with guests. Maintain tidy public areas, complete front office checklists and SOPs, and proactively address guest complaints via PRL and GPR systems. Act as a front desk agent when needed, passing shift information and tracking BEOs, group resumes, and event logs. Maintain confidentiality and handle other duties as assigned by the Rooms Director.
Required Qualifications
- Prior work experience as a Front Desk Agent or Front Desk Supervisor
- College degree in a hospitality related field
- Additional related certifications
- Hands-on experience with office machines (computers, fax, printers, etc.)
- Thorough knowledge of customer service
- Multitasking skills
- Organizational skills
- Problem-solving skills
- Valid driver's license
- Clean driving record
- Command of the English language (oral and written)
- Second language
- Customer service and problem resolution oriented
- Basic knowledge of computer use
- Knowledge of Microsoft Office use
- SMS host experience
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to use hands and fingers to type, write, file, etc.
- Ability to stand
- Ability to walk the property
- Ability to climb stairs
- Ability to sit for periods of time
- Ability to lift and/or move up to 50 pounds
Desired Qualifications
- Prior work experience as a Front Desk Agent or Front Desk Supervisor
- College degree in a hospitality related field
- Additional related certifications
- Second language helpful
- Customer service and problem resolution oriented
- SMS host experience helpful
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