Supervisor, Front Desk
On-siteTulsa, Oklahoma, United States
Job Summary
Supervisor, Front Desk will directly supervise front desk specialists, coordinate staffing and onboarding, and supervise daily workflows to optimize coverage, customer service, and accuracy of data entry in the EHR. Responsibilities include training and performance coaching, scheduling, ensuring confidentiality and policy compliance, improving front desk processes, maximizing program-service billing collections, and providing on-site EHR support (MyAvatar MITT) to front desk staff. The role requires leadership across multiple locations, back-up coverage, and collaboration with the Manager of Front Desk Operations on staffing, onboarding, and training, with a strong emphasis on customer service, data integrity, and operational efficiency.
Required Qualifications
- Must be a high school graduate or have HS equivalent
- Associate's degree preferred
- 3 to 5 years of supervisory experience, preferably with oversight of staff at multiple locations
- Must possess a valid Driver License and satisfactory driving record
- Ability to manage a multi-line telephone system and other communication technologies
- Some knowledge of bookkeeping required
- Must possess computer skills in Microsoft Office
Desired Qualifications
- Associate's degree preferred
- Experience supervising front desk staff across multiple locations
- Knowledge of electronic health records (EHR) systems such as MyAvatar MITT
- Microsoft Office proficiency
- Strong communication and customer service skills
- Trauma-informed and culturally competent
- Able to coach and conduct performance reviews
- Ability to manage a multi-line telephone system and scheduling workflows
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