Supervisor, Field
$58,240–$66,560 year
On-sitePitt Meadows, British Columbia, Canada
Job Summary
Support telecommunication installation activities and monitor field performance to meet established benchmarks. Execute quality inspections, coach technicians on installations, and ensure compliance with safety policies and uniform standards. Train new team members on materials and process updates while acting as the liaison between technicians, operations support, and customers. Conduct field visits, complete required documentation for health, safety, and vehicle maintenance, and inspect tools and equipment regularly. Assist the Field Manager with customer issues and inquiries. Travel to surrounding areas as required.
Required Qualifications
- Must be willing to travel as required
- Must provide a clear driver's abstract on an annual basis
- Excellent Customer Service skills, both internally and externally
- Technically inclined with a desire to learn
- Demonstrated leadership skills
- Excellent interpersonal and communication skills
- Strong organization & time management skills
- Proficient knowledge of Microsoft Office Suite (Outlook, Excel and Word)
- An inclusive mindset and a commitment to promoting diversity, equity, and belonging in the workplace
Desired Qualifications
- Installation, troubleshooting, and repair experience with TV, Internet, phone, and fibre services
- Experience in in-home sales, particularly within TV, Internet, or home security services
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