Supervisor
$37,440,000–$39,520,000 year
On-siteBoise, Idaho, United States
Job Summary
Supervise the restaurant when General Manager or Assistant Managers are unavailable, ensuring Elmer's standards and service steps are met through all guest interactions. Move through kitchen and dining areas to monitor food quality, perform ambiance checks, and verify temperatures and preparation methods. Resolve guest complaints immediately, accommodate special needs, and report team performance issues to the General Manager. Balance cash drawers, complete opening and closing functions, and check side work of front and back of house teams. Work weekends and holidays during peak times while maintaining a respectful environment and motivating staff.
Required Qualifications
- Be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location
- Must be at least 21 years of age due to supervising alcohol service
- Must be able to perform simple mathematical calculations and complete computer data entry
- Must have a valid Food Handler's Card and valid Alcohol Server Permit
- Weekends are our busiest time, so must be available to work on weekends and holidays
- Requires positive interpersonal skills and be able to communicate with high levels of patience, tact, and diplomacy, both with team members and Guests
- Motivation (self-motivated and able to motivate others) and leadership skills
- Must be able to meet the shift's needs of fluctuating business demands
- Requires knowledge of the sequence of service and dining room procedures
- Must be Guest sensitive and possess a sense of timing so Guests are seated promptly
- Able to make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty
- Must be able to work independently as well as in a team environment
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