Supervisor, Donor Collections - Mobile
$64,625–$68,640 year
On-siteProvidence, Rhode Island, United States
Job Summary
Lead collection operations at donor centers and mobile blood drives to ensure safe, compliant blood products and exceptional donor service. Supervise and develop collection staff, perform whole blood and automated collection procedures, and maintain strict adherence to written procedures and regulatory requirements. Plan daily workflows, monitor donor flow, and ensure accurate operational reporting while responding to audit observations and implementing immediate corrections for operational problems. Provide leadership through coaching, mentoring, and performance evaluations, and manage payroll functions such as PTO approvals and timecard monitoring. Participate in hiring decisions and prepare routine reports. Founded in 1979, Rhode Island Blood Center serves as a vital community lifeline, delivering over 90,000 lifesaving blood products annually to hospitals and healthcare partners across Rhode Island and New England.
Required Qualifications
- Associate or bachelor's degree
- Familiarity with standards and regulations from applicable regulatory agencies such as American Association of Blood Banking (AABB) and the Food and Drug Administration (FDA)
- Customer service experience
- Valid driver's license
- Reliable transportation
- Ability to read and interpret medical, technical, regulatory, and quality procedures
- Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems
- Knowledge of medical terminology, phlebotomy techniques, and whole blood and automated collection procedures and equipment
- Effective written and oral communication
- Strong attention to detail and organization
- Persuasive and customer service skills
- Resolve donor and customer concerns and maintain composure under pressure
- Work in a team environment or independently; be responsive and available to management as issues arise
- Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures
- Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role
- Position is designated essential during severe weather or emergency operations
Desired Qualifications
- Cardiopulmonary Resuscitation (CPR) certification preferred
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