Supervisor, Donor Collections - Donor Center
$64,625–$68,640 year
On-siteProvidence, Rhode Island, United States
Job Summary
Lead collection operations at donor centers and mobile blood drives, performing whole blood and automated collection procedures while supervising staff to ensure safe, compliant blood products. Plan daily workflows, monitor donor flow, and maintain accurate operational records to meet collection goals. Provide direct leadership through coaching, performance evaluations, and corrective actions, ensuring strict adherence to AABB and FDA regulations. Handle emergency operations during severe weather and manage customer concerns while resolving operational problems. Participate in hiring decisions, prepare reports, and perform pre-draw setup and end-of-day cleanup.
Required Qualifications
- Associate or bachelor's degree
- Familiarity with standards and regulations from applicable regulatory agencies such as American Association of Blood Banking (AABB) and the Food and Drug Administration (FDA)
- Customer service experience
- Valid driver's license
- Reliable transportation
- Ability to read and interpret medical, technical, regulatory, and quality procedures
- Working knowledge of Microsoft Office applications, Outlook, desktop applications, and computer software systems
- Knowledge of medical terminology, phlebotomy techniques, and whole blood and automated collection procedures and equipment
- Effective written and oral communication
- Strong attention to detail and organization
- Persuasive and customer service skills
- Resolve donor and customer concerns and maintain composure under pressure
- Work in a team environment or independently; be responsive and available to management as issues arise
- Use logic and reasoning to evaluate alternatives and solve problems within established policies and procedures
- Plan and coordinate multiple workflows; monitor donor reactions and qualitative medical information as appropriate to role
Desired Qualifications
- Cardiopulmonary Resuscitation (CPR) certification preferred
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