Supervisor, Digestive Health
$92,227–$138,341 year
On-siteSan Francisco, California, United States
Job Summary
Supervise day-to-day operations, staffing, and staff coverage while ensuring consistent delivery of high-value, quality care to all patient populations. Establish work priorities, assist staff in resolving operational issues, and enforce adherence to department, affiliate, and system standards, policies, and procedures. Identify and implement cost savings and best practices using Lean or other process improvement methods, collaborating to coordinate services and streamline workflows. Manage team performance against goals, maintain patient safety, and resolve technical and operational problems as guided by leadership policies.
Required Qualifications
- HS Diploma or General Education Diploma (GED)
- 5 years of recent relevant experience
- Knowledge of medical office workflows and processes
- Ability to establish and maintain cooperative working relationships with physicians and care providers
- Solid understanding of operations and workflows and how the department's process/workflow impacts other flows or departments
- Knowledge and understanding of applicable local, state, federal, and other laws, regulations, and requirements impacting department operations
- Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others
- Demonstrated ability to identify and resolve technical and operational issues and problems as guided by policies, procedures, or guidance from leadership
- Project planning, leading, and implementation skills
- Ability to build and establish effective working partnerships with employees, peers, and/or leaders to achieve business objectives
- Demonstrates ability to handle confidential and sensitive issues
- Verbal and written communication and interpersonal skills
- Ability to handle difficult circumstances and make sound business decisions with little direction
- Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities
- Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results
- Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner
- Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences
- Ability to use essential software and applications associated with the role's duties and responsibilities
- Knowledge of applicable local/state/federal laws in the field of expertise
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