Supervisor de Servicio al Huesped - La Concha Resort

Lead guest service operations by guaranteeing exceptional guest experiences, supervising the front desk team, and resolving inquiries, complaints, and special needs. Manage fluid check-ins and check-outs, audit daily reception work for precision, and close cashier registers at the end of each shift. Act as the primary contact for guests during peak hours, ensuring all resources are available and collaborating with other departments to improve service delivery. Prepare performance reports, suggest improvements, and maintain positive labor relations while adhering to safety protocols and company policies. Requires full bilingualism (Spanish/English), hotel management background, and flexibility for varied shifts including nights, weekends, and holidays.