Supervisor, Customer Services
$32,000–$41,856 year
On-siteSacramento, California, United States
Job Summary
Coordinate station operations by leading agents, scheduling manpower, and ensuring safe, on-time departures. Conduct agent observations, administer local training, and investigate operational or customer service issues. Perform station agent duties including greeting passengers, rebooking itineraries, guiding aircraft on taxiways, and loading/unloading baggage and cargo. Drive ground equipment such as tugs and belt loaders, and clean aircraft interiors or service lavatories as needed. Maintain records for time, attendance, and performance while participating in operational conference calls and station audits. Work rotating shifts including nights, holidays, and weekends under stressful conditions, reporting to work on short notice.
Required Qualifications
- Minimum Age: 18
- High school diploma or GED equivalent
- Must possess a valid state driver's license
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs
- Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
- Must be able to perform all duties in various weather conditions and time constraints
- Ability to read, write, fluently speak and understand the English language
- Possess the legal right to work in the United States
- Must be able to secure appropriate airport authority and/or US Customs security badges
- Must be able to pass a US Postal Service background check
- Must be able to pass a fingerprint based criminal background check
- Must be able to clear other airport related requirements
Desired Qualifications
- A minimum of one year of customer service experience
- Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
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