Supervisor Customer Service
$62,000–$62,000 year
On-siteAlpharetta, Georgia, United States
Job Summary
Lead and supervise shift activities and support staff, providing leadership, motivation, and training to drive Service Level results for supported customers. Coordinate daily operations to ensure the team schedules enough Units to reach 96% VMI while delivering outstanding inbound and outbound communications. Manage performance by monitoring calls against established metrics, evaluating variances to identify root causes, and implementing corrective action plans. Coach employees to meet performance goals and handle client escalations as necessary. Monday through Friday schedule, open to 1st and 2nd shifts, remote work.
Required Qualifications
- 1-3 years of leadership experience in the transportation industry
- H.S. diploma/GED
- One (1) year or more One to three (1-3) years of experience in a lead / supervisory / management position
- Customer Service Background or experience in a call center environment intermediate required
- Must be open to working 1st and 2nd shift
- Monday - Friday schedule
Desired Qualifications
- Bachelor's degree
- Business or related field of study
- Experience with CRM system intermediate preferred
- One (1) year or more One to three (1-3) years of experience in the transportation/logistics industry preferred
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