Supervisor-Customer Service
$77,400–$96,800 year
On-siteBedford Park, Illinois, United States
Job Summary
Lead a team of customer service staff by directing workflow, assigning tasks, and monitoring workload accuracy. Manage onboarding for new high-value customers and oversee the order entry process from inception to invoicing. Coordinate daily operations with internal departments, visit customer sites, and serve as the primary liaison for external communications. Prepare accurate estimates for jobs and rework charges, develop customer rates and project budgets, and process orders using SAP. Resolve difficult customer situations and complaints while ensuring timely delivery and accurate invoicing. Conduct performance evaluations, enforce discipline guidelines, and coach subordinate staff to achieve results.
Required Qualifications
- Bachelor's degree
- 3 years customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility
- 2 years G3 customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility
- High school diploma or State-issued equivalency
- 7 years customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility
- 6 years G3 customer service, account management, logistics, sales &/or operations experience reflecting increasing levels of responsibility
- Valid driver's license
- Safe driving record
- California driver's license or appropriate state driver's license
- Project Management experience
- Skilled in Microsoft Office Software
- Strong oral and written communication skills
- Experience maintaining professional and cooperative relationships with internal and external customers
- Experience performing under heavy demands with low error ratio
- Experience performing detail oriented tasks; recognizing and correcting discrepancies
Desired Qualifications
- Bachelor's degree plus 4 years customer service, account management, logistics, sales, &/or operations experience reflecting increasing levels of responsibility
- Prior account management experience in the manufacturing, wine/beverage, packaging &/or logistics industry
- Experience using systems such as SAP, Radius, etc.
- Bilingual (conversational and in writing) in French, Italian or Spanish
- Experience with Production Management System(s)
- Experience working with all levels and functions within the Company
- Knowledge of and exposure to manufacturing operations
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.