Supervisor Customer Advocacy
$39,096–$48,300 year
On-siteVilnius, Vilnius, Lithuania
Job Summary
Supervise the complaint processing team and systems within established policies, procedures, and compliance requirements. Directly manage up to 15 team members by interviewing, hiring, planning, assigning work, and resolving problems. Maintain and monitor cGMP documentation including complaint files, investigations, corrective actions, and preventive actions. Assess performance, provide feedback, and motivate team members to secure professional development. Coordinate the overall direction and evaluation of the area while addressing complaints and determining root causes. Fluent in English with 2+ years of leadership experience and Quality Assurance background required. Located in Vilnius with hybrid flexibility.
Required Qualifications
- Fluent in English
- Effective verbal, listening, and written communication skills
- Experience in leading teams and delivering results (2+ years)
- Experience in Quality Assurance
- Experience in maintaining and executing global complaint handling, reporting, investigating and determining root cause/corrective actions
- Strong computer database experience and analytical skills
- Bachelor's degree
- 5-8 years of industry experience
- Informal management/ team lead experience
- Must live within commuting distance of your assigned Dexcom site
- Must be available for travel 5-15%
Desired Qualifications
- Experience with mentoring and coaching team members
- Experience in maintaining and executing global complaint handling, reporting, investigating and determining root cause/corrective actions serve as a strong advantage
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.