Supervisor Customer Advocacy
On-siteCebu, Cagayan Valley, Republic of the Philippines
Job Summary
Supervise the complaint processing team and systems within established policies and compliance requirements. Maintain and monitor CGMP documentation, including complaint files, investigations, corrective actions, and preventive actions. Directly oversee Complaint Specialists, conducting interviews, managing hiring and training, and delegating tasks effectively. Address customer complaints and resolve issues promptly while assessing team performance and providing constructive feedback. Manage the overall direction, coordination, and evaluation of the department, acting as an advisor to resolve challenges and meet deadlines. Requires proficiency in Quality Assurance practices, global complaint handling, and database management. 0-15% travel required.
Required Qualifications
- Proficient in verbal, listening, and written communication
- Seasoned in Quality Assurance practices
- Extensive background in training and mentoring staff
- Expertise in designing and implementing training programs
- Capable of managing global complaint handling, device reporting, and product return processes
- Thorough investigation and implementation of corrective actions
- Strong proficiency in computer databases
- 0-15% travel
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