Supervisor, Content Experience & Operations
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Lead the planning and execution of the SVOD content strategy for Disney+ Mexico and Central America, owning the merchandising strategy backed by user data and platform metrics. Define editorial treatment including positioning, metadata, and artwork while tracking KPIs such as CTR and completion rates to maximize engagement. Run A/B tests on layouts and monitor local streaming competitors to translate trends into growth opportunities. Partner with Programming, Marketing, and Analytics teams to execute major content launches and live events, providing key local insights and cultural context to regional teams.
Required Qualifications
- Minimum of 3 years of experience in digital merchandising or content management within digital platforms
- Ideally in streaming services, digital media or related
- Bachelor's degree in Communications, Journalism, Marketing or a related field
- Intermediate English
- Clear and concise communication skills
- Ability to work independently and proactively at a fast pace
- Strong balance of analytical rigor (including experience with dashboards and user funnels)
- Attention to detail
- Editorial judgment
- Product-oriented mindset with a user-centric approach
- Strong knowledge of digital business and engagement KPIs, such as CTR, completion rates, content consumption, conversion, retention, and user behavior
- Strong passion and understanding of the Mexican market, particularly regarding TV shows, movies, and general entertainment content
- Ability to react to data insights and content performance
Desired Qualifications
- Experience with Looker and Airtable
- Experience with data tools, product analytics or A/B testing frameworks
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