Supervisor-Concierge

Supervisor-Concierge role responsible for coordinating guest requests for arrangements (transportation, reservations, dry cleaning) and providing information on local amenities and events. Respond to guest inquiries, document communications, and coordinate with departments (e.g., Bell, Housekeeping) to resolve issues. Maintain logs, prioritize outstanding requests, monitor inventory, and assist with office supplies. Support management in hiring, training, scheduling, evaluating, counseling, disciplining, and coaching employees; model professional conduct and adhere to open-door policy. Ensure guest satisfaction, address accessibility needs, communicate clearly and professionally, and uphold quality standards. Physical duties include standing/walking for extended periods and lifting up to 10 pounds. Education and supervisory experience preferred; no license required.