Supervisor, Commercial Lines Account Manager
$100,000–$130,000 year
On-siteIrvine, California, United States
Job Summary
Oversee the day-to-day performance of an Account Management team by managing work assignments, evaluations, and hiring/termination decisions. Provide ongoing coaching, training, performance feedback, and professional development to support employee growth. Monitor workflows, identify inefficiencies, and implement process improvements while fielding escalated service requests from clients, carriers, and staff. Deliver quality service through clear communication, apply insurance knowledge to solve problems, and maintain well-documented client files. Assist with special projects, reporting, and strategic initiatives to ensure client needs are met.
Required Qualifications
- 5+ years of Commercial Lines Account Management experience
- Active Property & Casualty License
- Advanced working knowledge of Commercial Lines insurance coverages and agency operations
- Proficiency with Microsoft Office and Applied Epic
Desired Qualifications
- College Degree
- AINS, AFIS, CRIS, CIC or other industry designation
- Experience servicing commercial accounts in California
- Experience mentoring, training, or leading service team members
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