Supervisor, Client Services
$50,300–$61,000 year
On-siteOklahoma City, Oklahoma, United States
Oklahoma City, Oklahoma, United StatesOn-siteFull Time$50,300–$61,000 yearSenior LevelBachelors DegreeLarge
Full TimeSenior LevelBachelors DegreeLarge
Job Summary
Oversee daily operations of the technical services team, managing support queues and ensuring strict adherence to Service Level Agreements. Provide dedicated coaching and mentorship to associates, delivering constructive feedback during performance reviews to drive professional growth. Serve as the primary escalation point for complex technical issues and client inquiries while maintaining strong relationships with clients. Utilize operational metrics to track team performance, identify knowledge gaps, and implement improvement plans as needed.
Required Qualifications
- Bachelor's degree in Information Technology, Business Administration, or related field
- Proven experience in a supervisory or management role within a technical support or helpdesk environment
Desired Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a closely related field
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