Supervisor
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Monitor service speed and product levels to ensure customers are never kept waiting and stock shortages are prevented. Lead the team in planning, organizing, and monitoring productivity while resolving customer complaints and driving sales through promotional activity. Maintain perfect product displays, ensure strict compliance with food safety controls, and manage opening/closing procedures. Coach staff on performance issues, conduct inductions for new starters, and oversee stock management from ordering to returns. Act as the key holder and primary point of contact for the shop during manager absences.
Required Qualifications
- Natural leadership ability
- Clear communication skills
- Role model behavior
- Can-do attitude
- Ability to plan, organise, and monitor productivity
- Ability to maintain a light-hearted and supportive atmosphere
- Obsession with fine details
- Ability to lead the charge in making customers feel valued
- Ability to ensure no one is kept waiting
- Ability to serve perfect products
- Ability to lead the team to exceed customer needs
- Ability to provide outstanding product quality
- Ability to assist management in the smooth running of the shop
- Capability to act as the shop manager in the absence of the manager
- Ability to monitor service speed
- Expert product knowledge
- Ability to drive sales through promotional activity, sampling, and new product launches
- Ability to resolve customer complaints effectively
- Ability to investigate causes of customer complaints
- Ability to lead the team to maintain perfect, full, and correctly labelled product displays
- Ability to monitor customer feedback trends and loyalty data
- Ability to monitor product levels and availability
- Ability to ensure only top-tier products reach customers
- Ability to record and report wastage
- Ability to order and process supplier invoices
- Ability to maintain stock management from ordering to production plans and returns
- Ability to manage the induction process for new starters
- Ability to maintain training records
- Ability to follow Food Safety controls
- Ability to participate in audits
- Ability to lead cleaning duties
- Ability to lead team briefings
- Ability to manage opening and closing procedures
- Ability to act as a key holder
- Ability to assist the manager with job chats
- Ability to address performance issues
- Passion for leading an excellent customer experience
- Passion for product quality
- Excellent communication skills
- Professional standards
- Fantastic standards
- Professional approach
- Outgoing and lively personality
- Flexibility
- Commitment
- High motivation
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.