Supervisor, Billing Setup & Enrollment
$75,500–$103,840 year
On-siteBaltimore, Maryland, United States
Job Summary
Lead a team of Enrollment Associates, Analysts, and Contract Rate Analysts through performance management, coaching, and workforce planning. Oversee daily operations including contract setup, pricing changes, enrollment requests, queue management, quality assurance, and SLA attainment. Provide guidance on complex contract interpretation, pricing exceptions, billing corrections, retroactive pricing, and escalated issues requiring advanced judgment. Drive continuous improvement through SOP development, automation initiatives, system enhancements, testing, process standardization, root cause analysis, and operational reporting. Partner with Commercial, New Business Implementation, Billing, Finance, IT, Product, Client Success, and Operations to support successful client onboarding, contract execution, pricing accuracy, and strategic initiatives.
Required Qualifications
- Bachelor's degree in Business, Finance, Accounting, Operations, or related field
- 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment
- 2+ years of people leadership experience
- Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls
- Advanced Microsoft Excel proficiency
- Experience managing operational metrics, service levels, and quality programs
Desired Qualifications
- Fleet Management industry experience
- Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP experience
- Lean Six Sigma certification
- Project Management experience
- Change Management experience
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