Supervisor
On-siteBrook Park, Ohio, United States
Job Summary
Lead the floor on every shift, keeping service flowing across bowling, arcade, food and beverage, bar, and events while stepping into any position as needed to maintain speed and guest satisfaction. Coach hourly team members on service standards, safety practices, and company expectations, and drive sales through guest engagement, upselling, and supporting in-center promotional programs. Maintain facility readiness, lane conditions, and arcade functionality, and assist with cash handling, inventory counts, and labor tracking. Requires 1 to 2 years of hospitality experience, strong communication skills, and flexible availability including nights, weekends, and holidays.
Required Qualifications
- 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
- A natural ability to motivate and coach a team in a fast-paced, high-energy setting
- Strong communication skills and the confidence to resolve guest concerns professionally
- A floor-first work style; you lead by being present and doing the work alongside your team
- Basic financial awareness including labor, sales goals, and cost control
- Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays
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