Supervisor - Account Management
Hybrid · Calgary, Alberta, Canada
Job Summary
Lead, coach, and develop a team of Account Executives, including performance management, career development, and succession planning. Ensure consistent execution of the Account Executive operating model, monitor client satisfaction and service performance, mitigate client risk, and drive proactive issue resolution. Partner with Sales to support retention and growth, develop strategic account plans, and deliver executive-level Business Reviews with clear insights into client performance and costs. Identify portfolio trends and propose strategic improvements, and lead cross-functional collaboration to resolve client issues and drive continuous improvement initiatives. Manage transitions and sensitive communications, recruit and onboard new team members, and foster a high-performance culture focused on accountability and client satisfaction.
Required Qualifications
- Bachelor’s degree in Business Administration or equivalent experience
- Extensive experience in client service within the fleet management industry
- Strong knowledge of fleet programs, vehicle manufacturers, and industry best practices
- Proven ability to lead, coach, and develop high-performing teams
- Strong strategic thinking and critical decision-making skills
- Ability to align client needs with organizational capabilities and long-term objectives
- Exceptional verbal and written communication skills
- Strong presentation and meeting facilitation capabilities
- Ability to influence stakeholders at all levels internally and externally
- Ability to manage multiple priorities with strong attention to detail and follow-through
- Strong problem-solving skills with a focus on proactive, data-informed decision-making
- Action-oriented with a strong sense of accountability and ownership
- Committed to continuous improvement, both personally and professionally
- Dedicated to delivering an exceptional client experience
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