Supervisor(a) de Customer Success (SaaS)

Map processes, identify bottlenecks, and document playbooks for the SaaS product area while managing a four-person squad through structured 1:1s, individual development plans, and performance feedback. Serve as the primary liaison between the team and other departments to relay client feedback and upcoming initiatives, ensuring accurate CRM data entry via HubSpot. Track key metrics including churn, LTV, and NRR to drive revenue collection and process compliance, while executing operational tasks alongside strategic project management and OKR development. Based in Curitiba at the Coworking Aldeia, this full-time role requires a candidate with SaaS and people management experience to scale the Customer Success function.