Supervising Case Manager, Supervised Release Program

Conduct weekly clinically-informed task supervision for Case Managers and Senior Case Managers, utilizing motivational interviewing and active listening to ensure fidelity to the program model. Oversee routine and accurate documentation, data entry, and court reporting to guarantee consistent application of policies and protocols. Collaborate with the compliance team to complete comprehensive case audits and convene staff in response to deviations from the program requirements. Provide de-escalation support for participants presenting with acute needs and support the recruitment, onboarding, and training of new direct practice staff. Maintain effective collaboration with direct practice leadership to ensure aligned service delivery and promote professional development for the team.