Konecta logo
KonectaPosted 3 weeks ago

SUPERVISEUR(EUSE) F/H

On-siteMadagascar, Estado de Tabasco, Mexico

Full TimeSenior LevelLargeCustomer Services

Job Summary

Manage teams by deploying individual objectives, optimizing resources, and ensuring necessary training while conducting daily performance reviews and progress interviews. Monitor customer service quality, response times, and productivity metrics to implement corrective actions when indicators drop. Ensure compliance with internal operating rules, site security protocols, and safety prevention measures. Facilitate upward communication by submitting daily reports on individual and collective results, dysfunctions, and activity summaries to management. Collaborate closely with support departments to adapt procedures for specific client requests and maintain effective communication across the team.

Required Qualifications

  • Pilotage & Communication
  • Management des équipes
  • Contrôle de l'activité

Hiring someone like this?

Get your role in front of qualified candidates on Sorce.

Get started

Apply to this job in one click with Sorce

Apply on Sorce