Superviseur·e des réservations, temps plein (H/F/D)

Supervise daily reservation department operations by ensuring adherence to service standards, internal procedures, and operational goals. Lead and support reservation agents to foster their development, autonomy, and performance. Collaborate with the Revenue Director to implement, monitor, and distribute offers, promotions, and pricing strategies across sales channels. Identify, analyze, and document reservation system issues, creating intervention requests in Welcome NOW and tracking them to resolution. Handle client requests and manage complex situations or complaints to ensure high-quality guest service. Requires full-time on-site work with Sunday-Monday time off, starting October 6, 2026. Fluency in French and English is essential, with experience in luxury hospitality and revenue management systems preferred.