Superviseur(e) Contrôle Qualité - FDS

Provide technical advice and process expertise regarding water treatment, product testing, and supplier capabilities. Manage a direct group of approximately 7 unionized employees and an indirect group of 8 unionized employees. Maintain exemplary production practices for microbiology, sanitation, and pest control. Demonstrate functional knowledge of production equipment and its effects on product quality. Keep abreast of process improvements and technical innovations. Explain product attributes and testing procedures while training staff. Address consumer complaints to reduce their volume. Exercise sound judgment regarding client and consumer concerns to participate in crisis management. Establish performance standards for the frontline team by providing coaching and feedback to improve knowledge and performance.