Superviseur (e) à l'entretien ménager
On-siteMontréal, Quebec, Canada
Job Summary
Manage the daily operations of the housekeeping department by supervising staff, creating schedules, and ensuring guest satisfaction through effective communication. Conduct room inspections, verify cleanliness standards, and handle guest complaints while maintaining inventory and ordering supplies via Birchstreet. Assist in onboarding new associates, providing training, and evaluating performance to motivate the team. Ensure compliance with safety protocols, hotel policies, and the collective agreement. Work 30 to 40 hours per week on a part-time basis with variable shifts, including evenings and weekends. Requires a hotel or tourism diploma, two years of housekeeping administration experience, and bilingual French and English proficiency.
Required Qualifications
- Minimum of 2 years of experience in administration within the housekeeping department or in a similar position in a four-star hotel
- Diploma in hospitality or tourism
- Bilingual (French and English, both orally and in writing)
- Excellent communication skills and interpersonal skills (team spirit)
- Autonomy and initiative
- Leadership and decision-making capacity
- Ability to work under pressure and manage delicate situations
- Ability to create trust links quickly and consequently offer peerless customer service
- Proactive and go beyond guest expectations
- Meticulous and pay close attention to details
- Excellent organizational and priority management skills (ability to work on different tasks at the same time)
- Excellent stress management
- Ability to work on variable schedules
- Very good knowledge of computer systems and hotel software (Microsoft, Birchstreet, Synergie and Opera)
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