Superviseur (e) à l'entretien ménager
On-siteMontréal, Quebec, Canada
Job Summary
Manage the operational management of the housekeeping department by supervising staff, scheduling shifts, and ensuring guest experience standards are met. Conduct room inspections, verify inventory and supplies, and process orders in Birchstreet while enforcing departmental policies and safety protocols. Resolve guest complaints and coordinate closely with other hotel services to maintain seamless operations. Work 30 to 40 hours per week on a part-time basis with variable hours, including evenings and weekends as needed. Requires minimum two years of housekeeping administration experience in a four-star hotel and perfect bilingualism.
Required Qualifications
- Minimum of 2 years of experience in administration within the housekeeping department or in a similar position in a four-star hotel
- Diploma in hospitality or tourism
- Bilingual (French and English, both orally and in writing)
- Excellent communication skills and interpersonal skills (team spirit)
- Autonomy and initiative
- Leadership and decision-making capacity
- Ability to work under pressure and manage delicate situations
- Ability to build trust quickly and provide peerless customer service
- Proactive attitude and going beyond guest expectations
- Meticulousness and paying close attention to details
- Excellent organizational and priority management skills (ability to work on different tasks simultaneously)
- Excellent stress management
- Ability to work on variable schedules
- Very good knowledge of computer systems and hotel software (Microsoft, Birchstreet, Synergie and Opera)
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