Superviseur (e) à l'entretien ménager
On-siteMontréal, Quebec, Canada
EXPIREDMontréal, Quebec, CanadaOn-sitePart TimeEnterprise
Part TimeEnterprise
Job Summary
Manage the daily operations of the housekeeping department by welcoming new associates, scheduling shifts, and evaluating staff performance to ensure high guest service standards. Conduct room inspections, verify housekeeping orders in Birchstreet, and maintain inventory of equipment and supplies. Resolve guest complaints, enforce departmental policies, and coordinate closely with other hotel services to uphold operational excellence. Work 30 to 40 hours per week on a variable schedule, including evenings and weekends, while applying collective agreement standards and ensuring health and safety compliance.
Required Qualifications
- Minimum of 2 years of experience in administration within the housekeeping department or in a similar position in a four-star hotel
- Diploma in hospitality or tourism
- Bilingual (French and English, both orally and in writing)
- Excellent communication skills and interpersonal skills (team spirit)
- Autonomy and initiative
- Leadership and decision-making capacity
- Ability to work under pressure and manage delicate situations
- Ability to create trust links quickly and provide peerless customer service
- Proactive attitude and going beyond guest expectations
- Meticulousness and paying close attention to details
- Excellent organizational and priority management skills (ability to work on different tasks simultaneously)
- Excellent stress management
- Ability to work on variable schedules
- Very good knowledge of computer systems and hotel software (Microsoft, Birchstreet, Synergie and Opera)
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