Superviseur d'équipe support IT / Production Supervisor H/F

Planify and coordinate team activity based on quality, service, and procedure objectives while ensuring engagement compliance. Train collaborators on client procedures and context to drive skill development. Guarantee information transmission through internal communication and establish necessary resources. Control and analyze results via daily reporting, SLA analysis, and weekly meetings. Prepare and present outcomes to the COPIL, ensuring SLA targets are met. This role supports a 207M€ revenue ESN leader with 3,600 specialists across France and international sites.