Superannuation Case Manager
HybridSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Prepare and implement effective claims management and member communication strategies to achieve optimum outcomes for superannuation fund clients. Manage death benefits and disablement claims, including Total and Permanent Disability, Income Protection, and Terminal Illness, ensuring funds are accessible before retirement and appropriately distributed to beneficiaries. Ensure compliance with relevant superannuation legislation, regulations, and fund rules while overseeing insurance claims under the Life Insurance Code of Practice. Provide compassionate, professional support to members and their representatives, maintaining clear and empathetic communication throughout the claims process with a solution-focused approach to adverse outcomes. Collaborate with internal teams to ensure seamless claims processing. This permanent, full-time role offers flexibility to work from home for up to three days per week after training completion.
Required Qualifications
- Strong understanding of claims processes and relevant legislation
- High level of attention to detail and accuracy in managing claim workflow, drafting file notes, and preparing written correspondence
- Excellent communication and interpersonal skills including confident phone manner
- Previous experience in superannuation, life insurance, and/or personal injury claims management is highly desired
Desired Qualifications
- Passion for supporting members and their families during difficult times
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