Sunbird Software Inc.
Remote · United States or US
Job Summary
Technical Analyst to support DCIM software implementations and related data migrations under supervision. Responsibilities include processing hardware models and data center drawings, researching and resolving customer questions via ticketing/email/phone, configuring Sunbird’s DCIM suite (dcTrack, Power IQ), performing data scrubs/migrations, enhancing customer-facing documentation, assisting with software testing, and creating/editing AutoCAD and Visio drawings. Provides data center surveys/audits, participates in client training, and supports ongoing knowledge of product enhancements. Travel up to 10% and flexible hours.
Required Qualifications
- Associates degree in a technical discipline or equivalent experience
- One year experience providing customer support for a technical environment
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills
- Demonstrated basic technical knowledge of: Computer hardware (rack servers, PDUs, and cabling)
- Windows 7 / Windows 10
- MS Excel xls/csv file creation
- Ability to work flexible hours with the possibility of travel up to 10%
- Accountability and the ability to adapt/multi-task/manage changing priorities
- Self-motivated, ability to learn and apply new skills quickly
- Good oral/written communication and interpersonal skills required
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
- DESIRED SOFTWARE SKILLS/KNOWLEDGE: Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project; Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browser Configurations; General database SQL knowledge
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