Summit Operation Center Operator - 1
$1,600–$1,700 year
On-siteGlen Jean, Ohio, United States
Job Summary
Receive, monitor, and verify all incoming arrivals while ensuring compliance with identification and entry requirements. Direct guests, staff, and vendors to proper locations using maps and clear communication. Dispatch critical updates and alerts during emergencies or operational changes, utilizing two-way radios to coordinate with security and operations teams. Monitor cameras and surveillance feeds to identify issues and notify appropriate personnel. Maintain clean workspaces, follow assigned shift duties, and remain vigilant in stressful situations or weather-related emergencies. Model the Scout Oath and Law in daily interactions and perform additional duties assigned by leadership. Work 12-hour shifts in a fast-paced environment, adhering to site protocols and the SBR staff handbook.
Required Qualifications
- Minimum age: 18+
- Successfully pass competency training providing during orientation
- Proficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel
- Able to work 12 hour shifts
- Willing to become a registered Scouting America member (includes background screening)
- Comfortable using Microsoft Teams for daily work-related communication
- Ability to stand, walk, and hike, up to 4 hours daily
- Ability to lift/move up to 70 pounds
- Complete the Annual Health and Medical Record, including height/weight guidelines
Desired Qualifications
- High emotional intelligence (such as self/social awareness and team dynamics)
- Positive and cheerful attitude with a strong customer-service focus
- Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
- Ability to connect with individuals from diverse age groups, maturity, and backgrounds
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