Suites Floor Supervisor
$49,920–$49,920 year
On-siteToronto, Ontario, Canada
Job Summary
Oversee event-day operations across assigned suites at Rogers Centre, directing suite attendants, verifying pre-event setup, and monitoring in-event food and beverage service. Manage post-event breakdowns, ensure accurate consumption documentation, and coordinate staff deployment based on occupancy and client profiles. Train staff on service standards and product knowledge, handle guest inquiries and complaints, and collaborate with culinary and bar teams to meet revenue goals. Ensure all personnel adhere to Legends, Rogers Centre, and regulatory policies regarding health, safety, and responsible alcohol service. Work flexible hours including evenings, weekends, and holidays, with a focus on maintaining premium hospitality standards across the venue.
Required Qualifications
- Previous supervisory or lead experience in suites, premium hospitality, catering, or fine dining
- Smart Serve certification
- minimum legal serving age as required in Ontario
- Basic understanding of inventory and consumption tracking in a food and beverage context
- Working knowledge of safe food handling standards
- Familiarity with unionized environments and the boundaries between supervisory duties and bargaining unit work
- Availability to work flexible hours, including evenings, weekends, holidays, and extended shifts based on the event schedule
- Frequent standing and walking throughout suite corridors, levels, and back-of-house areas for the duration of events
- Frequent visual and auditory monitoring of multiple suites and service points to ensure standards are met
- Occasional bending, reaching, and handling of light items (e.g., menus, paperwork, small equipment) associated with supervisory duties, in accordance with CBA expectations
- Ability to move quickly between suites and levels, including use of stairs, during peak service periods
- Frequent speaking and hearing to communicate with guests, suite staff, and other departments in a busy event environment
Desired Qualifications
- Experience working in a stadium, arena, hotel, or large-scale event environment
- food handler certification
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