SUD Treatment Call Center / Admissions Representative
$37,440–$43,680 year
On-siteSanta Monica, California, United States
Job Summary
Answer pre-admissions and intake questions from potential clients, families, and referral sources while conducting over-the-phone screenings and scheduling intakes. Advise callers on the treatment process, communicate insurance verification results, and discuss payment options to move clients past barriers to admission. Document all client information and communication in Salesforce, maintain knowledge of service offerings and current census, and perform timely follow-ups to ensure admission. Refer callers to appropriate facilities outside the network if they are not suitable for our treatment centers.
Required Qualifications
- High School Diploma
- Two-year degree or higher
- 2 years of experience within the chemical dependency field working over the phone or face to face with clients
- CAADAC or related certification
- Excellent computer-based and telephonic skills
- Ability to prioritize and multitask
- Excellent interpersonal and communication skills with a strong client focus
- Must be able to talk and hear
- Ability to sit and use hands and fingers
- Ability to handle or feel
- Ability to stand, walk, reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Close vision
Desired Qualifications
- Counseling experience in a substance misuse treatment center setting
- Salesforce experience
- CAADAC or related certification
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