Success Manager
RemoteMexico or Colombia
Mexico or ColombiaRemoteFull TimeStartup
Full TimeStartup
Job Summary
Own client success from onboarding through retention, serving as the primary contact for 20–30 active clients while leading strategy sessions and managing expectations. Diagnose and optimize cold email campaigns by troubleshooting deliverability, inbox placement, and list quality to improve client outcomes. Partner with developers and outreach specialists to resolve technical issues and coordinate campaign execution. Build scalable delivery documentation, playbooks, and SOPs to support company growth. Monitor client health, SLAs, and operational risks, reporting directly to the founder on performance and opportunities.
Required Qualifications
- Experience leading Client Success
- Experience leading Client Delivery
- Experience leading Operations
- Experience leading Account Management
- Experience in startups or early-stage companies
- Background in Cold email agencies
- Background in Lead generation
- Background in Outbound sales environments
- Hands-on expertise in Cold email strategy
- Hands-on expertise in Deliverability
- Hands-on expertise in Inbox warm-up
- Hands-on expertise in Email copywriting
- Hands-on expertise in List quality optimization
- Ability to write and optimize cold email copy
- Understanding of APIs
- Understanding of Automation workflows
- Understanding of Data integrations
- Daily practical use of AI tools to improve operational efficiency
- Strong stakeholder management and communication skills
- Excellent written and verbal English
- Comfortable working directly with founders and leadership teams
- Strong problem-solving and decision-making abilities
Desired Qualifications
- Experience using Instantly
- Experience using Smartlead
- Experience using Apollo
- Experience using HubSpot
- Experience using Salesforce
- Familiarity with startup scaling and operational process development
- Experience building client success playbooks and delivery frameworks
- Background in B2B SaaS or service-based businesses
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