Success Manager
$53,615–$75,729 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$53,615–$75,729 yearBachelors DegreeLarge
Full TimeBachelors DegreeLarge
Job Summary
Advise and assist learners with academic and program concerns while serving as the primary connector to university resources. Work with the instructional support team to facilitate learner engagement and develop communication plans. Organize live sessions, assist with delivery, and manage student orientation and course registration. Collect data on learner success metrics and escalate specific concerns to the program manager. This role supports the Experiential Digital Global Education (EDGE) team within Northeastern University's portfolio of experiential learning programs.
Required Qualifications
- Bachelor's degree
- Two to four years of student support and/or operations management experience
- Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
- Strong organizational, problem-solving, administrative, and time management skills
- Ability to analyze, synthesize, and summarize data
- Demonstrated strong business writing and project management skills
- Experience working in a highly collaborative environment and promoting a teamwork mentality
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