Success Guide
$80,900–$122,300 year
On-siteSeattle, Washington, United States
Seattle, Washington, United StatesOn-siteFull Time$80,900–$122,300 yearEnterprise
Full TimeEnterprise
Job Summary
Conduct post-sale customer onboarding as a Salesforce subject-matter expert, accelerating time-to-value through virtual 1:1 engagements and consultative discovery. Deliver high-impact education that empowers customers to unlock measurable business value from their Salesforce investment. Design customized Success Paths mapping actionable steps from onboarding through value realization, while collaborating with internal stakeholders to drive customer outcomes. Leverage AI tools and knowledge-sharing platforms to scale expertise and continuously enhance the customer experience.
Required Qualifications
- 2+ years of customer-facing experience in consulting, customer success, or solutions delivery, with a proven track record of helping customers achieve business outcomes through technology adoption
- Salesforce experience – Hands-on experience with Salesforce and associated applications
- Bachelor's degree or equivalent experience in Business, Technology, or related field
- Business acumen – Ability to understand and discuss customer business needs, value drivers, and success metrics across diverse industries and company sizes
- Exceptional communication and presentation skills – Articulate ideas clearly and persuasively in written and verbal formats; confidently engage diverse stakeholder groups from system administrators to C-suite executives
- Consultative expertise – Proven experience guiding customers through business objectives, strategy development, and solution design with a customer-first approach
- Relationship-building skills – Natural ability to build rapport quickly, create trusted partnerships, and deliver a welcoming, energetic customer experience
- Technical aptitude – Hands-on experience with enterprise software solutions and demonstrated ability to quickly master new technologies
- Problem-solving mindset – Think critically and creatively to resolve challenges independently or collaboratively in real-time
- Self-directed work style – Strong organizational skills, ability to prioritize competing demands, and proven success working independently in fast-paced, dynamic environments
- English fluency – Professional proficiency required for customer-facing engagements
Desired Qualifications
- Salesforce certifications – Administrator, Advanced Administrator, and/or Consultant certifications
- Deep understanding of customer success methodologies – Including onboarding frameworks, adoption strategies, value realization models, and consultative engagement approaches
- Project management knowledge – Understanding of project management methodologies and best practices
- Software implementation experience – Track record of successful software implementations, including developing and communicating effective rollout strategies
- Data literacy – Ability to create, interpret, and leverage reports and dashboards to drive insights and decisions
- AI and automation proficiency – Demonstrated use of AI assistants and automation tools to scale productivity and enhance customer outcomes
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