Success Architect-Slack
HybridMexico City, Mexico City, Mexico
Job Summary
Facilitate customer-facing workshops and discovery sessions with technical teams to understand use-cases, integration points, and business outcomes. Develop deep understanding of Slack feature releases to support technical inquiries and demonstrate bleeding-edge use-cases to stakeholders. Advise on practical AI applications and architecture changes that drive adoption while reducing enterprise risk in complex environments. Proactively engage with Product and Technical Support Teams to address feature hurdles and act as an advocate during high-severity case triage. Partner with customers to achieve business goals through timely, proactive recommendations for ongoing Slack usage.
Required Qualifications
- 5+ years of experience as a solutions/sales engineer, technical consultant, customer success, or professional services team member, preferably in the SaaS or PaaS space
- Sound understanding of at least one object oriented programming language such as: Java, Javascript, Node.js, SQL, Python
- Interest, Educational Background or Delivery Expertise in Generative AI technologies
- Hands-on proficiency with data exchanges and API's
- Bachelor's degree in a technical discipline or additional experience required
- Excellent written and verbal communications skills, with the ability to go a mile deep with technical customer resources or to describe the most basic capabilities to a business user
- Excellent presentation skills for presenting both business oriented solutions and sophisticated technical concepts
- Experience collaborating with the customer and resolving technical problems for them
- Track record of success delivering customer value by translating complex technical issues into tangible solutions at scale
Desired Qualifications
- Not required but extra points if you have prior experience in developing Slack applications
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