Subsidence- Customer Experience Advisor
HybridNottingham, England, United Kingdom
EXPIREDNottingham, England, United KingdomHybridFull TimeInsurance ServicesLarge
Full TimeLargeInsurance Services
Job Summary
Investigate and conclude customer complaints within the subsidence team, ensuring fair, consistent, and timely resolution in line with regulatory requirements. Manage a watchlist of sensitive and high-risk cases, including those involving multiple or repeat complainants, to maintain tight control throughout the claim lifecycle. Provide clear oversight and early risk identification to support coordinated actions for onward claim progression and effective stakeholder communication.
Required Qualifications
- Experience with complex and sensitive cases
- Ability to investigate and conclude complaints
- Knowledge of regulatory requirements
- Capability to maintain and manage a watchlist of sensitive and high-risk cases
- Experience handling multiple or repeat complainants
- Ability to provide clear oversight
- Ability to identify early risk
- Capability to coordinate actions to support timely and consistent onward claim progression
- Ability to manage effective stakeholder communication
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