Submission Officer-Japanese Speaking
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Review and verify visa application documents for accuracy and completeness, then submit applications to embassies, consulates, and relevant authorities. Communicate with Japanese-speaking applicants regarding documentation requirements and application status, providing translation and interpretation support as needed. Maintain accurate records in internal systems, coordinate with internal teams for timely processing, and monitor application timelines to escalate any delays. Resolve applicant queries professionally via email, phone, or in person while handling confidential information with integrity and adhering to embassy guidelines. Requires Japanese language proficiency (JLPT N2 or N1), a Bachelor's degree, and 1–3 years of experience in visa processing or customer service.
Required Qualifications
- Bachelor's degree in any discipline
- 1–3 years of experience in visa processing, immigration services, customer service, or a related field
- Excellent communication skills in Japanese and English (spoken and written)
- Good knowledge of Microsoft Office (Excel, Word, Outlook)
- Strong attention to detail and organizational skills
- Ability to work under pressure and manage multiple applications simultaneously
Desired Qualifications
- Japanese language proficiency (JLPT N2 or N1 preferred)
- Experience working with visa application centres (VAC) or immigration/consular services
- Knowledge of Japanese visa documentation and immigration procedures
- Strong customer service and problem-solving abilities
- Ability to work independently as well as in a team
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