Subgerente General | Assistant General Manager (Pre-apertura)-Soho House Los Cabos
On-siteLos Cabos, Estado de Michoacán de Ocampo, Mexico
Job Summary
Assess and develop operational goals based on weekly, daily, and quarterly business performance reviews to optimize profit and profitability. Execute action plans on time and budget to support business improvements while minimizing margins and promoting exceptional experiences for members, guests, and staff. Partner with the General Manager and all department heads to implement policies, procedures, and systems that improve operations, service, and retention. Collaborate with internal and external stakeholders to drive effective processes across HR, F&B, Marketing, Finance, and Facilities. Adhere to local and government regulations regarding food safety, allergy procedures, and emergency protocols to ensure a safe environment.
Required Qualifications
- At least 7-10+ years managing high-volume Food and Beverage (F&B)
- Experience managing operations specific to Front Office
- Experience managing operations specific to Rooms
- Experience managing operations specific to Housekeeping
- Experience managing operations specific to Maintenance
- Experience managing operations specific to Reservations
- Understand, maintain, and enforce local and government regulated food safety
- Understand, maintain, and enforce risk prevention procedures
- Understand, maintain, and enforce fire prevention procedures
- Understand, maintain, and enforce emergency procedures
- Experience assisting with interviewing all new and prospective hires
- Experience adhering to P&D policies
- Experience positively providing support to the team in terms of growth, development and success planning
- Monitor, assess, report and develop action items to support service trends
- Monitor, assess, report and develop action items to support guest/member/staff surveys
- Previous experience managing F&B operations that focus on service
- Previous experience providing top quality experiences through food and drink
- Strong business aptitude
- Driven by results
- Driven by guest satisfaction
- Naturally hospitable
- Excellent interpersonal skills
- Ability to build relationships (internal/external)
- Highly organized
- Efficient
- Detail oriented
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