Subchefe de Receção

Coordinate front-office operations by ensuring guest reception, managing daily reservation monitoring, and overseeing check-in and check-out processes. Supervise baggage handling, guest inquiries, and special needs services while driving up-cross-selling for additional services. Lead the front-office team in maintaining operational standards, daily occupancy reports, and daily billing. Develop and update front-office procedures and standards. Requires a Hotel Management degree, 2+ years of experience, English proficiency, and Microsoft Office skills. Located in NEYA Porto Hotel with a focus on sustainability.