Subaru Service Advisor

Oversee service orders and flow of the Drive Lane to ensure prompt, courteous, and effective customer service. Distribute work between technicians efficiently while answering technical questions about vehicle problems, warranties, and repairs. Maintain daily inventory of technicians' time sold to customers and oversee administration of warranty claims. Provide concierge support for all owner inquiries by phone or in person and assist in diagnosing vehicle problems as necessary. Set schedules and assign tasks to service department employees while reinforcing company policies and encouraging compliance with applicable laws. Maintain Customer Happiness scores at or above company standards and foster positive relationships with all customers.